We’ve collected answers to the frequently asked questions related to account, payment, product and more here.
Just click on “Forgot Password” in the login page and we will send you an email with instructions to reset the password. If you don’t see the main in your inbox after a few minutes, please check the junk/spam folder.
You can reset or change your password on your profile page.
Our checkout page is 100% secure and we take your privacy very seriously. We have therefore taken numerous security steps to ensure any information you enter on the checkout page is secure at all times.
You can make payments via Visa®, MasterCard®, American Express®, Discover®, JCB®, PayPal™, Amazon Payments and bank wire transfer.
You will only pay the difference in price when you upgrade your account.
When there is a reasonable order dispute, we encourage our customers to submit a refund request that we do our best to respond to in a timely manner. If you require any help with the refund process, we are also happy to help. You can read our full refund policy here.
Just send us an email with the details of your refund request and we will get back to you as soon as possible to provide any assistance you may need.
If you accidentally purchased the same product twice and you would only like to keep one subscription, contact our support team. Provide as much detail about the issue as you can and we’ll get back to you as soon as we can.
If the refund process is complete, but you don’t see the refund amount in your account, here’s what you can do:
The 1-month plan comes with automatic renewals. But you can cancel your subscription at any time if you don’t want to renew it.
Your current subscription will remain active until the end of the billing period. It will then be downgraded to the basic plan.
This program is very easy to use:
No. It is not possible to download live stream videos currently.
VidJuice UniTube can be used on any device as long as you can access a browser on the device.
After pasting the YouTube link into the website, select the “Audio tab”, choose “MP3” as the output format and click “Download” to download the MP3 file.
Make sure that the video you’re trying to download is the permitted size and length and ensure it is still available online.
If you are unable to download the video from YouTube, check the following:
If you are still unable to download the video, contact us. Include the URL of the video and a screenshot of the error message and we’ll do our best to help you out.
Need further assistance? Feel free to email us via [email protected], describing the problem you’re facing, and we’ll get back to you shortly.