At VidJuice, our customers are very important and we do our best to fulfill all their requirements. All our programs come with a free trial version that you can use to evaluate the program before purchase.
If you discover an issue with the program within 30 days after your purchase, email our support team with the details of the problem. Please allow 24 hours for a response. This period can however be longer (up to 3 days) on the weekends or national holiday. You will receive an automated response confirming that we have received your email.
Some of our products are completely free and all of the paid tools have a free trial version. We provide the free trial version to avoid customer dissatisfaction and refund problems later.
We therefore encourage you to download the free trial version of the program first before making the purchase. This way you can decide if the program is sufficient for your needs.
Once you purchase the program, all future updates will be completely free of charge. You purchase the license and enjoy using the program for a life time.
We can offer a refund on all VidJuice products within 30 days of purchase. The refund will only be approved and guaranteed under the circumstances listed below. If the purchase period the money-back guarantee period (30 days), the refund will not be processed.
We will only process refund requests under the following circumstances:
We strongly advise all our customers to download the free trial version of the program first. Most refund request that we get are often due to the customer’s lack of information about the product.
We will not process a refund under the following circumstances:
To request a refund, send and email to [email protected] Refunds are processed within 3-5 days. Once the refund is issued, the account for the product will be deactivated.